Terms of Service

Last Updated: February 18, 2025

1. Introduction

Welcome to Exponential Platform's services. These Terms of Service ("Terms") govern your use of our services, including our triage software and related features ("Services"). By using our Services, you agree to these Terms.

2. Definitions

  • "We," "us," and "our" refer to Exponential Platform Inc.
  • "You" and "your" refer to the organization or entity using our Services
  • "Authorized Users" means your employees, consultants, and agents who are authorized to use the Services
  • "Customer Data" means any information or content you or your Authorized Users submit through the Services

3. Using Our Services

3.1 Account Terms

  • You may only use our Services as permitted by these Terms and applicable laws
  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activities that occur under your account

3.2 Acceptable Use

You agree not to:

  • Copy, modify, or create derivative works of our Services
  • Reverse engineer or attempt to extract our source code
  • Use the Services in any way that violates applicable laws
  • Attempt to gain unauthorized access to the Services
  • Use the Services to harm others or spread malware

4. Data Privacy and Security

4.1 Protected Health Information

  • We handle Protected Health Information (PHI) in accordance with HIPAA regulations
  • Our handling of PHI is governed by our Business Associate Agreement
  • We implement appropriate security measures to protect your data
  • We will promptly notify you of any security incidents affecting your data

4.2 Data Usage

  • We may collect anonymized and aggregated statistics about Service usage
  • We use this data to improve our Services and understand usage patterns
  • We will not sell or share your identifiable data without your permission

5. Service Terms

5.1 Beta Features

  • We may offer beta or early access features
  • Beta features are provided "as is" without warranty
  • We may modify or discontinue beta features at any time

5.2 Service Availability

  • We strive to maintain high service availability
  • We may perform maintenance with advance notice
  • We may suspend service if necessary to protect security

6. Fees and Payment

6.1 Charges

  • You agree to pay all fees specified in your Service Order
  • Fees are charged monthly unless otherwise specified
  • Payments are non-refundable unless otherwise stated

6.2 Late Payments

  • Late payments may incur interest charges
  • We may suspend service for accounts 14+ days past due
  • You are responsible for applicable taxes and fees

7. Term and Termination

7.1 Duration

  • Initial term is one year unless otherwise specified
  • Service renews automatically unless cancelled
  • Either party can terminate with 60 days' notice

7.2 Effect of Termination

  • You must stop using the Services upon termination
  • You must pay any outstanding fees
  • You may request export of your data within 30 days

8. Warranties and Liability

8.1 Service Warranty

  • Services are provided "as is"
  • We make no warranties about reliability or fitness for purpose
  • We will use reasonable efforts to maintain service quality

8.2 Limitation of Liability

  • We are not liable for indirect or consequential damages
  • Our total liability is limited to fees paid in prior 12 months
  • These limitations don't apply where prohibited by law

9. General Provisions

9.1 Changes to Terms

  • We may update these Terms with notice
  • Continued use after changes means you accept new Terms
  • Material changes require your explicit consent

9.2 Governing Law

  • These Terms are governed by New York law
  • Disputes will be resolved in New York courts
  • Each party consents to exclusive jurisdiction there

10. Contact Information

For questions about these Terms, contact us at:

Exponential Platform Inc.

34 Thames Boulevard

Bergenfield, NJ 07621

Email: daniel@exponentialplatform.com

By using our Services, you acknowledge that you have read and agree to these Terms.